R&R Grocery Refund Policy

Effective Date: 16/11/2024

At R&R Grocery, our goal is to provide high-quality products and exceptional service. Due to the perishable nature of many items we sell, as well as health and safety standards, we have implemented a No Refund, No Exchange policy.

  1. Final Sale Policy
    All sales at R&R Grocery are final. This means that once a purchase is made, we cannot accept returns, exchanges, or refunds. We encourage customers to carefully review their selections and confirm their order details prior to payment.
  2. Product Quality Guarantee
    We are committed to ensuring the quality of every item we sell. If you experience any issues with the quality or freshness of a product, please reach out to our Customer Service team at randrgrocer@gmail.com or call (905) 821-8960. While we cannot offer refunds or exchanges, we may address your concerns based on the nature of the issue.
  3. Non-Returnable Items
    For health and hygiene reasons, products such as food items, personal care items, and perishable goods cannot be returned or exchanged. This policy is in place to ensure the safety and satisfaction of all our customers.
  4. Exceptions
    In rare cases where a product is defective or damaged, please contact us within 24 hours of purchase. We may offer store credit or an exchange at our discretion, provided that the original product is returned in its unopened, original packaging and the defect is verified by our staff.
  5. Contact Us for Support
    We’re here to help you have the best possible shopping experience at R&R Grocery. If you have questions about our refund policy, product selection, or any other inquiries, please reach out to us at randrgrocer@gmail.com.